At Nettaa.in, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please read the terms below carefully.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

    •    The product was received in a damaged or defective condition.
    •    The product delivered was incorrect or did not match the description.
    •    The product is eligible for return under our Return Policy (refer to our Return Policy for more details).

2. Non-Refundable Items

Certain items are not eligible for refunds:

    •    Perishable goods such as food items, fruits, and vegetables.
    •    Personal care items, if opened or used.
    •    Customized or personalized products.
    •    Products marked as “Final Sale” or “Non-Returnable.”

3. Refund Process

To request a refund:

    1.    Initiate a Request: Contact our customer support team at info@nettaa.in or via the website’s support page within 7 days of delivery.
    2.    Provide Details: Share your order ID, the reason for the refund, and supporting evidence (e.g., photos of damaged/incorrect products).
    3.    Approval: Once your request is reviewed and approved, we will process the refund.

4. Refund Method

Refunds will be processed to the original payment method used during the purchase:

    •    For online payments: The amount will be refunded to your bank account, credit/debit card, or wallet within 7–10 business days.
    •    For COD orders: Refunds will be processed via bank transfer after confirming your account details.

5. Refund Timeline

    •    Refund requests are processed within 2–3 business days after approval.
    •    The time taken for the refunded amount to reflect in your account depends on your bank or payment provider.

6. Cancellation and Refunds

    •    Orders can be canceled before they are shipped for a full refund.
    •    Once an order is shipped, refunds will only be processed if the product is eligible for return.

7. Contact Us

For refund-related inquiries or assistance, please contact us:

    •    Email: info@nettaa.in
    •    Website: https://nettaa.in